Digital India

Frequently Asked Questions

Answers to all your SSL questions

Hello, how can we help you?


  • Basic Information about SSL

    • What is SSL ?

      • SSL, which stands for Secure Socket Layer, is a common security technology that makes online communication safe. It ensures that when you visit a website, the information exchanged between your browser and the website's server, such as credit card details or login information, is encrypted and secure. This encryption relies on a pair of keys, one public and one private, to keep your sensitive data safe.

    • What is a Domain Validated (DV) SSL Certificate?

      • A Domain Validated SSL Certificate is the fastest and easiest way to secure your website. It only verifies the ownership of the domain name during the process. If you can prove that you control a registered domain, you can get this SSL security within minutes of placing an order. DV certificates are great for small or new businesses.

    • What is an Organization Validated (OV) SSL Certificate?

      • To get an Organization Validated (OV) SSL certificate, you need to show that you control a registered domain and share specific details about your company. The Certificate Authority (CA) checks this information using external sources. An OV certificate is great for business websites because it confirms and shows your company information, reassuring users that you own the website and can be trusted.

    • What is an Extended Validation (EV) SSL Certificate?

      • An Extended Validation (EV) certificate is like a top-tier SSL certificate. It gives customers a strong sense of trust by displaying a special symbol in the browser's address bar. EV SSL certificates ensure a secure connection and visually confirm the identity of a business.

    • What is a Wildcard SSL Certificate?

      • A Wildcard SSL Certificate keeps one main website (like safe, along with any number of sub-websites (such as,,, and so on). You can identify a wildcard certificate because it has an asterisk, like *

    • What is Multi Domain or SAN Certificate?

      • Sure! A Multi Domain or SAN (Subject Alternative Names) certificate keeps many different domain names safe using just one certificate. This includes protecting,,, and more.

    • What is the difference between Wild Card and SAN Multi Domain functionality?

      • A wildcard certificate secures a single domain ( and an unlimited number of sub-domains at a specific level. A multi-domain (SAN) certificate protects multiple domain names (,, under one certificate.

    • How to get 256 Bit Encryption SSL Certificate?

      • All the certificates we offer support 256-bit encryption.

    • What is the difference between SHA1 and SHA2?

      • SHA stands for Signature Hashing Algorithm. It's a method used by Certificate Authorities to sign certificates. SHA-1 is the older version, producing a 160-bit hash value. SHA-2 is the current standard for hashing algorithms.

    • Can I see which Certificate Authorities have their own CA Trusted Root present in Browsers?

      • Certainly! We work with popular SSL brands, and their certificates are recognized by almost all major web browsers. They have a 99% compatibility with browsers and are widely supported.

    • What is the SSL Certificate Warranty?

      • SSL Certificate Warranty is like insurance for your SSL. It keeps you safe in case your SSL is misused, hacked, or experiences a data breach because of issues with the certificate. Every certificate we offer includes SSL warranty.

    • What is the duration of validity for SSL Certificates?

      • SSL certificates are valid for 1 to 3 years. You can order Extended Validation (EV) certificates for a maximum of 2 years, while Domain Validation (DV) and Organization Validation (OV) certificates can be obtained for up to 3 years.

    • What is an intermediate Certificate?

      • An Intermediate Certificate is like a middleman certificate that links your SSL certificate to the trusted root in your web browser.

    • Can SSL be used to secure my internal domain?

      • To keep your internal websites, secure with SSL, you need to use an official registered domain that is publicly available. SSL certificates won't be given for internal domains that are not registered or delegated.

    • What is the difference between 128- and 256-bit encryption?

      • The key difference is the length of the security code used when your browser makes a secure connection (SSL). For most practical purposes, a 128-bit key provides sufficient security. You'd only need a 256-bit key if it's mandated by your industry or company rules.

    • How many domains can be secured under SAN multi-domain certificate?

      • You can protect a maximum of 100 domains using SAN certificates, but the exact number may vary depending on the SSL brand you choose.

    • How can I transfer my SSL certificate if I've changed servers or switched providers?

      • To keep things secure, if certain situations arise, you'll have to get a new SSL Certificate. Just make a new CSR and send it to us, and we'll issue the certificate again for you.

    • Will the SSL Certificates provided by you be compatible with my customer's browsers?

      • SSL certificates work well with popular web and mobile browsers. If there's an issue with certain browsers, it's likely because they're outdated and rarely used, or they're custom-made browsers that very few people use.

    • Can I update the Common Name after the certificate is issued?

      • You have 30 days from when we issue the certificate to ask us to change things like the Common Name or Organization. Once those 30 days are over, we can't make any more changes.

    • Can I get my certificates reissued for free?

      • Certainly! Sure, all the certificates we offer include free reissues until the certificate expires.

    • What servers will the SSL certificate Support?

      • SSL certificates work with any server that can perform SSL handshakes. They are not limited to a specific server; they are universal.

    • Does the certificate support TLS?

      • Yes, our certificates work with the TLS protocol. However, they rely on the settings of the server. In simple terms, the certificate will support whatever protocols or ciphers the server has enabled.

    • What platforms can I sign up For?

      • You can use the following platforms to sign:

        • Any Microsoft format (32 and 64 bit), like EXE, OCX, MSI, CAB, DLL, and kernel software.
        • Adobe AIR applications.
        • JAVA applets.
        • MS Office Macro or VBA (Visual Basic for Applications) files.
        • Microsoft Silverlight applications or XAF files.


    • Can I switch my existing OV certificate to an EV certificate?

      • No, you need to get a brand-new EV SSL certificate.

    • I purchased a certificate, but I selected the wrong web server type. How can I check if my SSL Certificate and Server are compatible?

      • The information about the web server is just for keeping records and providing support. The certificates have the same format no matter which web server you use.

    • How do I request for a quotation ?

      • For a quotation request you can perform a offline transaction, after the transaction is completed you can download invoice which you can use as a quotation.

    • What are SSL certificate country codes?

      • SSL Certificate Country Codes

        \Find your Country Code from the list provided below.

        Country Codes are required when creating a Certificate Signing Request. The SSL Certificate Country Codes that you need to enter when creating your CSR are as follows:

        1. US United States of America
        2. CA Canada
        3. AX Åland Islands
        4. AD Andorra
        5. AE United Arab Emirates
        6. AF Afghanistan
        7. AG Antigua and Barbuda
        8. AI Anguilla
        9. AL Albania
        10. AM Armenia
        11. AN Netherlands Antilles
        12. AO Angola
        13. AQ Antarctica
        14. AR Argentina
        15. AS American Samoa
        16. AT Austria
        17. AU Australia
        18. AW Aruba
        19. AZ Azerbaijan
        20. BA Bosnia and Herzegovina
        21. BB Barbados
        22. BD Bangladesh
        23. BE Belgium
        24. BF Burkina Faso
        25. BG Bulgaria
        26. BH Bahrain
        27. BI Burundi
        28. BJ Benin
        29. BM Bermuda
        30. BN Brunei Darussalam
        31. BO Bolivia
        32. BR Brazil
        33. BS Bahamas
        34. BT Bhutan
        35. BV Bouvet Island
        36. BW Botswana
        37. BZ Belize
        38. CA Canada
        39. CC Cocos (Keeling) Islands
        40. CF Central African Republic
        41. CH Switzerland
        42. CI Cote D'Ivoire (Ivory Coast)
        43. CK Cook Islands
        44. CL Chile
        45. CM Cameroon
        46. CN China
        47. CO Colombia
        48. CR Costa Rica
        49. CS Czechoslovakia (former)
        50. CV Cape Verde
        51. CX Christmas Island
        52. CY Cyprus
        53. CZ Czech Republic
        54. DE Germany
        55. DJ Djibouti
        56. DK Denmark
        57. DM Dominica
        58. DO Dominican Republic
        59. DZ Algeria
        60. EC Ecuador
        61. EE Estonia
        62. EG Egypt
        63. EH Western Sahara
        64. ER Eritrea
        65. ES Spain
        66. ET Ethiopia
        67. FI Finland
        68. FJ Fiji
        69. FK Falkland Islands (Malvinas)
        70. FM Micronesia
        71. FO Faroe Islands
        72. FR France
        73. FX France, Metropolitan
        74. GA Gabon
        75. GB Great Britain (UK)
        76. GD Grenada
        77. GE Georgia
        78. GF French Guiana
        79. GG Guernsey
        80. GH Ghana
        81. GI Gibraltar
        82. GL Greenland
        83. GM Gambia
        84. GN Guinea
        85. GP Guadeloupe
        86. GQ Equatorial Guinea
        87. GR Greece
        88. GS S. Georgia and S. Sandwich Isls.
        89. GT Guatemala
        90. GU Guam
        91. GW Guinea-Bissau
        92. GY Guyana
        93. HK Hong Kong
        94. HM Heard and McDonald Islands
        95. HN Honduras
        96. HR Croatia (Hrvatska)
        97. HT Haiti
        98. HU Hungary
        99. ID Indonesia
        100. IE Ireland
        101. IL Israel
        102. IM Isle of Man
        103. IN India
        104. IO British Indian Ocean Territory
        105. IS Iceland
        106. IT Italy
        107. JE Jersey
        108. JM Jamaica
        109. JO Jordan
        110. JP Japan
        111. KE Kenya
        112. KG Kyrgyzstan
        113. KH Cambodia
        114. KI Kiribati
        115. KM Comoros
        116. KN Saint Kitts and Nevis
        117. KR Korea (South)
        118. KW Kuwait
        119. KY Cayman Islands
        120. KZ Kazakhstan
        121. LA Laos
        122. LC Saint Lucia
        123. LI Liechtenstein
        124. LK Sri Lanka
        125. LS Lesotho
        126. LT Lithuania
        127. LU Luxembourg
        128. LV Latvia
        129. LY Libya
        130. MA Morocco
        131. MC Monaco
        132. MD Moldova
        133. ME Montenegro
        134. MG Madagascar
        135. MH Marshall Islands
        136. MK Macedonia
        137. ML Mali
        138. MM Myanmar
        139. MN Mongolia
        140. MO Macau
        141. MP Northern Mariana Islands
        142. MQ Martinique
        143. MR Mauritania
        144. MS Montserrat
        145. MT Malta
        146. MU Mauritius
        147. MV Maldives
        148. MW Malawi
        149. MX Mexico
        150. MY Malaysia
        151. MZ Mozambique
        152. NA Namibia
        153. NC New Caledonia
        154. NE Niger
        155. NF Norfolk Island
        156. NG Nigeria
        157. NI Nicaragua
        158. NL Netherlands
        159. NO Norway
        160. NP Nepal
        161. NR Nauru
        162. NT Neutral Zone
        163. NU Niue
        164. NZ New Zealand (Aotearoa)
        165. OM Oman
        166. PA Panama
        167. PE Peru
        168. PF French Polynesia
        169. PG Papua New Guinea
        170. PH Philippines
        171. PK Pakistan
        172. PL Poland
        173. PM St. Pierre and Miquelon
        174. PN Pitcairn
        175. PR Puerto Rico
        176. PS Palestinian Territory
        177. PT Portugal
        178. PW Palau
        179. PY Paraguay
        180. QA Qatar
        181. RE Reunion
        182. RO Romania
        183. RS Serbia
        184. RU Russian Federation
        185. RW Rwanda
        186. SA Saudi Arabia
        187. SB Solomon Islands
        188. SC Seychelles
        189. SE Sweden
        190. SG Singapore
        191. SH St. Helena
        192. SI Slovenia
        193. SJ Svalbard and Jan Mayen Islands
        194. SK Slovak Republic
        195. SL Sierra Leone
        196. SM San Marino
        197. SN Senegal
        198. SR Suriname
        199. ST Sao Tome and Principe
        200. SU USSR (former)
        201. SV El Salvador
        202. SZ Swaziland
        203. TC Turks and Caicos Islands
        204. TD Chad
        205. TF French Southern Territories
        206. TG Togo
        207. TH Thailand
        208. TJ Tajikistan
        209. TK Tokelau
        210. TM Turkmenistan
        211. TN Tunisia
        212. TO Tonga
        213. TP East Timor
        214. TR Turkey
        215. TT Trinidad and Tobago
        216. TV Tuvalu
        217. TW Taiwan
        218. TZ Tanzania
        219. UA Ukraine
        220. UG Uganda
        221. UM US Minor Outlying Islands
        222. US United States
        223. UY Uruguay
        224. UZ Uzbekistan
        225. VA Vatican City State (Holy See)
        226. VC Saint Vincent and the Grenadines
        227. VE Venezuela
        228. VG Virgin Islands (British)
        229. VI Virgin Islands (U.S.)
        230. VN Viet Nam
        231. VU Vanuatu
        232. WF Wallis and Futuna Islands
        233. WS Samoa
        234. YE Yemen
        235. YT Mayotte
        236. ZA South Africa
        237. ZM Zambia
        238. COM US Commercial
        239. EDU US Educational
        240. GOV US Government
        241. INT International
        242. MIL US Military
        243. NET Network
        244. ORG Non-Profit Organization
        245. ARPA Old style Arpanet
    • What is the SSL Certificate Price?

      • Discover SSL Certificates designed to fit your budget at HTTPS.GLOBAL. We offer competitive prices to provide excellent security without costing too much. Your website's safety is important – opt for HTTPS.GLOBAL for great value and peace of mind!

    • Which is the best SSL Certificate to purchase?

      • Use the SSL Expert AI Tool to find the best SSL Certificate for your websites based on your needs. All certificates come with strong encryption levels, either 128 or 256 bits.

    • Why Should I purchase an SSL certificate?

      • Certainly! An SSL Certificate shows that your business and website can be trusted, making people feel confident about doing business with you. Without an SSL Certificate, visitors to your website might see a "Not Secure" message, which can make them uneasy.

  • Issuance, renewals and Reissues

    • I only want a trial certificate, why do you validate those applications?

      • The trial certificate you receive is just like our regular SSL Certificates. It works in all browsers and provides the same level of security. You can use it to thoroughly test your systems before officially launching them. To make sure it meets the same standards as our other certificates, we go through a validation process for every application we receive.

    • Do we need validation from another Certification Authority if we've already been validated by one?

      • Certainly! You have to check it again because each certification authority has strict rules for confirming the information you give them.

    • I have ordered a certificate from you before. Do I need to resend my documents?

      • Certainly! Please resend the documents because we treat it as a new purchase.

    • How long will it take to issue my certificate?

      • The time it takes to get a new SSL certificate varies based on several factors. These include the type of SSL certificate, the validation process, and how quickly you respond with the requested information from us or the certificate authority.

    • Will the SSL Certificates provided by you be compatible with my customer's browsers?

      • All major web and mobile browsers are compatible with the SSL certificates provided by us.

        If there are some browsers which are incompatible with it, then those browsers are either very old, and nobody uses them anymore, or they are custom made browsers, and again, very few or no people use them.

    • Can I get more than one trial SSL certificate?

      • The trial certificate is just like our regular SSL Certificates. It works in all browsers and has strong encryption. You can use it to test your systems before using the official certificate. Since it's free, we have a limit on how many trial certificates we can give out.

    • Can I extend my SSL certificate by renewing it within 90 days of expiration to cover the lost days?

      • Certainly! Sure, if you plan to renew your certificate within 90 days before it expires, we can transfer the remaining days to the new certificate you wish to buy.

    • Can I extend the dates on my old certificate?

      • No, you need to create a new CSR (Certificate Signing Request) and send it to us. Then we can give you a certificate.

    • Why do I need to provide documentation when applying for a certificate?

      • Certificate Authorities understand that thorough validation is crucial for the ongoing success of online businesses. Before granting a certificate, we check that the person applying either owns the domain name or has the legal right to use it. Additionally, we confirm that the applicant is a genuine and legally responsible entity. To accomplish this, we need to review relevant documents that confirm these details.

    • What documents are required if I purchase a Domain Validated Certificate?

      • You don't have to provide any documents to buy a Domain Validated (DV) certificate. Just make sure you confirm that you own the domain by responding to the email you get from the Certificate Authority (CA).

    • What documents are required if I purchase an Organization Validated certificate?

      • Organization Validation verification involves checking your business registration. If the Certificate Authority (CA) can confirm it online, no extra documents are needed. But if online data is unavailable or inaccurate, the CA might ask for additional official government registration documents, depending on the situation.

    • What documents are required if I purchase a Extended Validated Certificate?

      • Please find the list of documents to be provided given below :-

        a) SSL Documentation Form,

        b)Acknowledgement of Agreement letter

        c)Professional Opinion Letter (if required)

    • I haven't received my Domain Control Validation email. What should I do?

      • If you don't receive the DRC email, the Certifying Authority (CA) can send it again. Alternatively, you can use a Professional Opinion Letter (POL)."

    • How do I reschedule a phone verification call?

      • In order to reschedule this, please contact us and provide your availability. Please note, not all telephone numbers are suitable. The number must be verified by the Certificate Authority (CA), so please confirm the number that the CA will be calling.

    • I completed the validation but didn't receive the certificate. What should I do?

      • Once we check and confirm everything, we'll send the certificate to the email address you gave us for technical communication. If the email doesn't show up, please get in touch with us, and make sure to check your Spam and Junk Mail folders first.

    • Can I use the email address from Whois for Domain Control Verification?

      • Certainly, you can use this for EV, OV, and DV Certificates.

    • How long will the validation take ?

      • It depends on the type of certificate and the validation process of the Certificate Authority. Domain Validated (DV) Certificate can take a few minutes to a business day, Organization Validated (OV) Certificate can be issued within 2-3 days to be issued and Extended Validation (EV) Certificate usually take around 5-10 business days to be issued.

    • What if my phone number is no longer active and verified? What should I do?

      • We can include the phone number you give us in the Professional Opinion Letter (POL) and confirm it so the CA can reach out to you.

  • Technical

    • What key sizes does the SSL Certificate use?

      • When you set up a server, the public key it generates should be at least 2048 bits, depending on the software you're using. This key becomes part of your digital certificate. The private key, which is used to secure your SSL Certificate, should also be a minimum of 2048 bits.

    • Does all SSL certificate offer 256-bit encryption support?

      • No, they support the key size set by the web server or browser. If the web server or browser can only use 40 or 128 bits, then that's the session that gets created.

    • Why does the website show an "Untrusted" SSL certificate message?

      • The problem is probably because a middle certificate hasn't been loaded. To check if your certificate is installed correctly, go to our Online Support Center and follow the SSL Certificate Installation instructions.

    • Why does the site show 'The page cannot be displayed' when I try to access it using HTTPS?

      • This error normally occurs due to following reasons:

        1. The website's files aren't in the secure "https" directory on the web server. You can check this by trying to access the file using an unsecured "http" call. If the pages don't load correctly, add the files to the "https" directory in the SSL configuration.
        2. Port 443 is blocked by the server's or the user's firewall. To fix this, open up port 443 for both inbound and outbound traffic on the firewall.
        3. The https server is not working. Check your web server's task manager to see if the server running the https service is up.
        4. There might be an issue with the SSL certificate. Make sure your SSL certificate has a corresponding private key file. Refer to the installation documents for your web server on our support site to confirm that you've installed the SSL certificate correctly with the corresponding private key file.
    • Why am I getting a warning that the page has secure and non-secure items?

      • If your website isn't loading securely (https), it might be because you're trying to load content over an insecure connection (http) when you're in SSL mode. Check your website's code and make sure there are no references to files or graphics like 'src=' 

        If you have such references, make them relative (like 'src=/directory/file.gif') or use https (like 'src=')."

    • Why am I getting the error "The name of the security certificate is invalid or does not match the name of the site?

      • This problem happens when you try to use a certificate on a website with a different full address than the one it was meant for. For instance, if the certificate is for, using it on will cause an error because they don't match.

        You might also encounter a Security Alert if you forgot to install the intermediate certificate and restart your server.

    • How many SSL Certificates do I need for Load Balancing?

      • If your Load Balancer is connected to the internet and handles SSL offloading, you only need one SSL Certificate. The purpose of a load balancer is to make all your servers look like one to the client.

    • Is a dedicated or static IP address necessary for using an SSL certificate?

      • If you plan to use a domain name (like instead of an IP address (like for your website, the IP address for SSL doesn't have to stay the same all the time; it just needs to be exclusively used for your site. The challenge with using SSL on a changing IP address is that you'll need to adjust your DNS settings to keep up with the changes in your IP address.

    • What is Subject Name Indication (SNI)?

      • Having a unique IP address for every website can cause issues because there are limited IP addresses available. To tackle this, Server Name Indication (SNI) comes into play. Browsers that support SNI share the website name they're trying to connect with when establishing a secure connection. This helps the server know which certificate to send. With SNI, multiple certificates for different domain names can be linked to a single IP address. So, visitors won't experience any noticeable differences when accessing your website.

    • Why does the website claim that the name of the certificate does not match the name of the website?

      • Sometimes, the name on a website certificate and the address in your browser might not exactly match. This can happen if "www." is missing in the browser, if the certificate is assigned incorrectly, or if the purchased certificate doesn't cover the specific subdomain or domains you're trying to access.

    • What is the difference between 1024 and 2048 bit key length?

      • The old standard for SSL certificates was 1024 bits, but it's not considered safe enough since 2010. Major certification authorities and their partners now only accept root keys that are 2048 bits or longer.

    • Which is stronger, 4096 bits or 2048 bits?

      • The size of your SSL certificate's root key, whether it's 4096 bits or 2048 bits, doesn't make a big difference because both are very secure. Most certificate authorities accept both 2048 and 4096 bit root keys. The latest web browsers can handle certificates with up to 4096 bits.

    • What is Certificate Transparency(CT)?

      • In recent years, there have been fake SSL certificates created because of mistakes by certificate authorities (CAs) or compromised server infrastructure. These fake certificates make websites look secure and verified, tricking web browsers and users into thinking they're visiting a safe site.

        SSL certificates are crucial for the HTTPS protocol. They are signed by a trusted CA and issued only after verifying that the requester is the real owner of the domain.

        Google's Certificate Transparency project addresses flaws in the SSL certificate system that supports HTTPS connections. It doesn't prevent bad certificates but allows anyone to check all certificates issued by a CA through centralized logging. This transparency helps identify unusual activity and allows companies to monitor certificates created with their domains. More log servers can be added by other CAs, increasing transparency as the popularity of Certificate Transparency grows.

  • Site Seal

    • What is a Site Seal?

      • When you buy an SSL certificate, you get something called a Site Seal. This seal acts like a stamp that shows your website is legitimate. It's proof that a Certificate Authority (CA) has checked and verified your business or organization. The smart site seal, which is prominently displayed on your site, assures visitors that they can trust your website to have top-notch encryption. If they click on the seal, they can see that your site is authentic.

  • Code Signing

    • What is a Code Signing Certificate?

      • A code signing certificate is like a digital stamp that shows the code (like programs or files) hasn't been changed or messed up since the author signed it. You can use it for various types of code, such as .exe, .cab, .dll, .ocx, and .xpi files.

    • How do I use the platform's signing tool?

      • The usual platforms include Microsoft, JAVA, Adobe, Android, and more. Developers use these platforms to create and sign their apps using specific tools. Each platform has its own unique features.

    • Why am I unable to download my code signing certificate?

      • You might have difficulty downloading the code signing certificate, and this could be because of a few reasons. Firstly, if you're not using the same web browser that you used to create the certificate signing request (CSR) or if you're not using the browser correctly, you'll get an error message. Secondly, if you're not on the same computer where you placed the order, using a different computer will cause the corresponding private key to be missing, and you won't be able to download the code signing certificate.

  • SSL Installation

    • What is a private key?

      • A private key is crucial for setting up SSL on your website. Keep it secret on your server, and don't share it with your SSL provider or others. If you lose or delete your private key, you'll need to create a new CSR.

    • I accidentally deleted my private key. what should I do?

        • First, check if you have a backup. Try reinstalling the "private key" from your backups. If you're unsure how to do this, reach out to your system administrator or call us for technical support.
        • If all else fails, the last option is to reissue your SSL Certificate. To do this, create a new CSR (Certificate Signing Request) and send it to us. We'll then reissue your certificate for you.
    • Why does my certificate show an error saying " The certificate is not issued by a trusted Authority" even though it works on my browser?

      • The problem is likely because the middle certificate is not installed. To fix it, please install the middle certificate.

  • CSR Generation

    • What is a CSR?

      • A Certificate Signing Request (CSR) is like a special file made on the server for SSL Certificates. It has details about your organization and domain name.

    • When creating a CSR, what should I enter in the Common Name field?

      • When you're getting an SSL Certificate, put the website name you want it for in the Common Name field. Don't add 'http://' before the name, and don't include any slashes or subfolders after the name.

    • Can I use my old CSR?

      • If they have the Private Key and you're using the original CSR, your encrypted sessions could be at risk. But if you use a new CSR, even if someone has the Private Key, they won't be able to decrypt your sessions once you apply the new certificate.

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