Error:-User certificate installation failed Oracle Wallet Manager

Apr 20, 2023

When trying to install an SSL certificate with Oracle wallet manager, you receive the following error:

The following issues can cause this error:
  1. The wallet is missing the correct root certificate
  2. The wallet is missing the correct intermediate certificate
  3. There is no matching certificate request found
  4. The SSL certificate was signed using the SHA2 (SHA-256) Signature Algorithm
  1. Troubleshooting a missing Root or Intermediate CA: 
    • To resolve this issue, download and install the  Root and Intermediate Certificate Authority (CA) Certificate. 
  2. Troubleshooting a Certificate Mismatch:
    • If the correct Root and Intermediate CA have been imported and the error continues, more than likely the issue is due to a certificate request mis-match.
    • In order to resolve this, the correct certificate request must be located to install the corresponding certificate. 
If this is not possible, a new Wallet should be created along with a new Certificate Signing Request. 

Troubleshooting an SSL Certificate signed using the SHA2 (SHA-256) Signature Algorithm

Oracle Wallet Manager 10.x.x.x does not support SSL certificates signed with a SHA2 Signature Algorithm.  In order to support SHA2 certificates, you will need to upgrade to Oracle Wallet Manager

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