Certificate Signing Request (CSR) Generation Instructions for cPanel 11

Apr 20, 2023

Certificate Signing Request (CSR) Generation Instructions for cPanel 11

This document provides instructions for generating a Certificate Signing Request (CSR) for cPanel 11. If you are unable to perform these instructions for your server, Symantec recommends that you contact the server vendor or the organization that supports cPanel.
NOTE: To generate a CSR, you will need to create a key pair for your server. These two items are a digital certificate key pair and cannot be separated. If you lose your public/private key file or your password and generate a new one, your SSL Certificate will no longer match.
To generate a CSR (Certificate Signing Request) in cPanel version 11, you can use the "SSL/TLS" feature. Here are the basic steps:
  1. Log in to your cPanel account.

  2. Scroll down to the "Security" section and click on the "SSL/TLS" icon.

  3. In the SSL/TLS manager, click on the "Generate, view, or delete SSL certificate signing requests" link.

  4. In the "Create a New Certificate Signing Request (CSR)" section, fill in the following information:

    1. Key: Select the key size that you want to use (2048-bit is recommended).
    2. Country: Enter the two-letter code for your country.
    3. State: Enter the name of the state or province where your organization is located.
    4. City: Enter the name of the city where your organization is located.
    5. Company: Enter the legal name of your organization.
    6. Company Division: Enter the department within your organization that the certificate will be used for (e.g. IT, Web, etc.).
    7. Common Name: Enter the fully-qualified domain name (FQDN) for the website that the certificate will be used on (e.g.

  5. Click the "Generate" button.
  6. A CSR will be generated and displayed in the "View the Current CSR" section. Copy the CSR and provide it to the certificate authority (CA) that you are using to request the SSL certificate.
  7. Once the CA has issued the certificate, use the "Upload a New Certificate" feature of cPanel SSL/TLS manager to install the certificate and key that you obtained from the CA.
  8. Once the certificate is uploaded, configure the Apache and web server to use the newly installed SSL certificate.
  9. Finally, click on the "Manage SSL Sites" under "Install and Manage SSL for your site (HTTPS)".
  10. Select the domain name and click on "autofill by domain" to enable HTTPS.

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